Work Experience

• Sales - The Matadore in Rosebank (Part Time) ... Studying.

  2007-2009
  • I did retail sales and customer relations.
  • While I was working part time I was studying Hospitality Management at Boston City Campus

• Sales - Solutions Centre Melrose Arch

  2009-2010
  • Selling electronics for 1 year while I was completing my studies.

• Receptionist - Protea Balalaika

  2010-2011
  • Managed guest check in/out
  • Guest relations
  • Reporting
  • Customer Complaint management
  • Admin

• Reservations Agent - Protea Balalaika

  2011-2013
  • Managing booking from 3rd party websites (OTA's)
  • Reservation requests
  • Customer quotations
  • telephone sales
  • Working closely with revenue and reservations managers to maximise revenue and achieve optimal occupancy.

• Groups & Airlines Manager - Protea Balalaika

  2013-2014
  • Group Quotations
  • New group customers aquisition
  • relationship management
  • Industry information and industry statistics database maintenance.

• Reservations Manager - Protea Balalaika

  2014-Current
  • Staff work delegation
  • Maximizing efficiency from staff and maintaining fast customer response
  • Daily reservations forecast
  • Working closely with revenue manager to yields out rates to ensure we achieve the target ADR
  • Working on sales and marketing strategies with relevant departments
  • Reporting to GM
  • Monthly forecast bi-weekly
  • Maintaining good relations with corporate clients
  • new corporate & airlines contract negotiations

Tertiary Education

• Boston City Campus

  2007-2009
  • Hospitality Management
  • Food productions principles 1
  • Reservations and front of house program
  • Reception and switchboard skills
  • Into to business accounting
  • Principles of customer service
  • Principles of business communication
  • Business english
  • Food and beverage services 2
  • Food costing
  • Tourism
  • Business Management techniques
  • Practical booking 1
  • Developing workplace policy